Return , Refund & Exchange Policy

At Bello Dona, it’s our constant endeavor to provide the best customer service each time one shop with us. We only accept returns for products purchase directly from the website. Any return request for products purchased from other modes will not be accepted.

EXCHANGE POLICY

To make your shopping experience at Bello Dona stress-free, please go through the following terms & condition at the time of making the purchase:

• Products purchased during a sale, coupon, or gift voucher are non-returnable, non-refundable. However, size exchange is possible by connecting on WhatsApp on +919209877108.
• In case of receiving any damaged/wrong product, please connect on WhatsApp on +919209877108.

CANCELLATION & EXCHANGES

As per the company policy, no return or refund is provided on any product once sold. However, the product can be exchanged in a bigger or smaller size depending upon the stock availability and only if the below conditions are met:

1. Garments purchased during sale are not eligible for any kind of return/ exchange.
2. Request for exchange should be informed to us within 48 hours of delivery of the product to the given address.
3. Garments should be unused, unworn, unwashed, free of damage, stains & fragrances. The tag on the product should be intact & the product should be in its original packaging.

The product has to be self-shipped by the customers & once it qualifies the quality check, we shall dispatch your replacement order. We recommend customers use traceable mail for returning items as any returned item that is not received by Bello Dona will be treated as not returned.

The exchange will also not be accepted if:

1. If the customer doesn’t like the material or colour of the dress, we suggest that the customer must read the product description carefully & look at all the pictures before ordering. You can always reach out to us to know more details about the product if needed.
2.  10-12% colour difference will depend upon the screen resolution & lights, please do not except a return or exchange for the same.
3. If the product is used, worn, washed, damaged, or stained.
4. If the original tags are missing from the product.

Please note that the products are the customer’s responsibility until they are returned to Bello Dona at the following address: 

Bello Dona Clothing, opposite Car X Auto, behind Spice Root Restaurant, Uttam Nagar, Bavdhan, Pune, Maharashtra 411021